Thank you for shopping at KC Store! We want to ensure a smooth shopping experience for you. This policy outlines the conditions under which you can return an item and receive a full refund or store credit.
Refunds
We accept returns of unworn, unwashed, and undamaged items purchased on our website within 3 days of delivery. To initiate a return, please follow these steps:
- Contact Us: Contact our customer service team by email at sales@kcstore.net or phone at 079373837 within the return window.
- Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to return the item(s).
- Return Shipping: You are responsible for the cost of returning the item(s) to us. We recommend using a tracked shipping service with insurance.
Refund or Store Credit
- Full Refund: We will issue a full refund to the original payment method used for the purchase within 3 business days.
- Store Credit: We will issue you store credit for the full value of the returned item(s). This credit can be used towards future purchases on our website.
Please noted:
- We reserve the right to deny a refund or store credit if the
item(s) are not returned in their original condition or if the return is
not initiated within the specified timeframe. - Sale
items and clearance items may be final sale and non-returnable. Please
check the product description for specific return eligibility.
Exchanges
- Unfortunately, we do not currently offer exchanges for returned items. However, you can return the unwanted item and use your full refund or store credit towards a new order for the desired product.
Warranty Claims
- If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or a full refund.
Contact Us
- If you have any questions about our Refund and Returns Policy, please contact us at:
Email: sales@kcstore.net
Phone: 070373837